Bad customer service

Good morning

On the 18th of April I went to Woolworths in Pta CBD Sammy Marks to buy some things. When I got to the till, I was helped by Patricia Mamfundisi Sikhosana who was very rude. She didn't even greet me nor look at me. I took out my Woolworths card and tried to give it to her. She didn't take it but instead told me to swipe it which I did. Didn't even ask whether I was going to pay with it or not.

She then said I should swipe again to pay which I did when the transaction had gone through. She said I should give her my card she said it's old and that it doesn't have a signature or my name, so she must reverse the transaction. Which wasn't a problem, I just don't like how she spoke to me. She should have taken the card when I got to her instead of wasting my time, she would have noticed that the card was damaged had she done her job and explained to me politely that i must do another card. Instead, she wanted to punish me for using a card that’s damaged. She called her manager/supervisor when she got to us, she told her I didn't give her my card and that I didn't tell her I was going to use it to pay which was a lie. She was lying when she said I didn't attempt to give her my card because I did, and she ignored me. We were next to cameras so the footage can confirm that.

She doesn't have customer service at all she made me feel like the card didn't belong to me. Like I had ****** it. Even her manager/supervisor had to reprimand her because she didn't care at all. It took about 20 minutes to reverse the money back into my account going up and down with her manager/Supervisor trying to fix what she had done. By the time I left my transport had already left. I arrived home very late. So, I’m disappointed, I wonder how long she has been working in the front because truly speaking she doesn’t deserve to work there.