BAD CUSTOMER SERVICE

BAD service from Nomsa Mnweba.

Only after 20 minutes of being on a call with this lady is it that she asks what i need assistance with. I repeat my query which i stated at the beginning of the call, 20 minutes later she talks about a woolies rewards card.

She basically wasn't paying attention. Nor did she have any interest in helping. After the 20 minutes on the useless call she tells me about consulting with her senior.

Is this what Woolworths customer service has become?

I'm just not happy with this service