Bad customer service , bridge of contract by WW

I am utterly disappointed with Woolworths financial services. I have an insurance with the that covers retrenchment. The agreement was should I get retrenched they pay installments for 12 months. This should give me an allowance to find the job. But they made a once off/ few off installments for two months which is calculated on 3 or 4 times installments. This now does not give me peace of mind because the funds are paid in two months instead of monthly until the agree period. I am still not employed and it would be helpful if they pay the installments monthly and not in bulk. Now the account is referred to collections. I have sent the requested affidavit to WW financial services as they stopped paying the account whilst I am still not employed. The least they can do is to honor the period of payment and not treat me like I was not paying the policy installments. I had to phone them and sent numerous emails. The service is just too horrible for the company like WW that preaches customer service of the highest level. This is so unlike them and I didn’t expect this from them. Simple logic was to pay monthly installments until the agreed period then byvthen I will be able to take over which should be after few months not TWO months. So disappointed.