Bad customer service at woolworths baywest

Woolworths in Baywest is the worst retail shop which has bad customer service. I ordered a ladies boot and was told to wait for an sms. I followed up on the 18 of July and spoke to one of the consultants and was told the boot is not in store yet. I went to the shop the following week to enquire again and was shocked that the boot was taken to the floor and apparantly it arrived on the 17 of July.

Manager told me that there is nothing she can do , she can not order or do anything they are just sorry for the inconvenience.

The last time I checked woolworths was the best when it came to customer service but now theit service is poor. They have no care or whatsoever for their customers and its really shocking.

They need to know more about customer satisfaction or baywest manager needs to learn about customer satisfaction.