bad customer service at Woolworth

I opened an account online about 7 weeks ago, the system didn't give me a lot of options to choose where the card should be delivered, I then clicked Brooklyn mall as there were no other stores in Gauteng, I called head office and requested that my card be delivered at KeyWest branch which is closer to me, A few week later I got an sms that my card was returned back as it was faulty, Since then I have not heard from Woolworth, I was advised by a staff member that I can download a visual card and use it, I did that but to my Suprise I went and purchased a few items on Saturday only to be told that my card is inactive and there is nothing they can do, This is by far the worst customer experience I have ever encountered.