BAD CUSTOMER SERVICE AND REGRETS

I have first app**** for my lost card in September at Woolworths (Forest hill mall), I was promised that my card will be delivered after 7 to 14 working days, I requested the card to be delivered at Woolworths in Menlyn, after a month I followed on the 12th of October with the Woolworths Menlyn store only to be told that the was no card I ordered, I was shocked and inconvenienced to buy something for my Son's birthday but couldn't because I had no card, however I was advised to order a new card, of which to date I haven't received, I tried calling the Woolworths call center for customer service, but whoever answered my call, would say let me check for you, and then put on hold until the call is cut, I lose lot of airtime calling and also time.

I now consider paying up my Woolworths account and end the bad service relationship received from this shop, it's so discussing that a big shop like this cant manage the process of card ordering and updating at least updating the client via sms or telephonically.

I am not even in errors with the shop but the treatment they have offered me is really bad that I regret opening an account with them.

Yours disappointed Hasan Chauke