Bad customer service and refund!!!

I am so upset!!

I ordered a corned beef from your dash at woolies Promenade store in Mitchell's plain.

The order was out of stock and it was canceled. I did not receive my money back neither did I receive and email for where my money is. I had to call in to find out what is happening.

First I spoke to a lady from your dash team and she advised me that she would escalate this matter for me, after I asked her to log a complaint she all of a sudden told me that she is not from dash and transfered me to guy who ask if he can place me on hold and dropped the line on me.

I then called in again and I spoke to another lady, she told me that the funds are on hold and I can receive it only within 7 days, I can't wait that long because eid is either on Monday and Tuesday, I asked her to log a complaint and she said that she would do that for me and then she proceeds to tell me that I need to log the complaint via email.

This experience has been nothing but frustrating, you as woolies pride yourself as the best company with great customer service but this is what I get as a customer.

I even asked if there is another store that can deliver the item to me since I can't get the refund now and my request was just blown through the wind.

I feel like all of your agents just passed the buck and did not assist me well enough and on top of that I can't receive my money back!!!

I want my money back now or I want the item delivered to my house!!!

Also give your agents more training as they do not know how to speak or be empathetic on a call!!!

Call me on *** so that we can find a resolution to this madness!!