Bad customer service and ****** company

3 weeks back my friend bought me a gift at woolworths however I didn’t lime the style and decided yo exchange for something else and when I got to the store in table bay mall this morning they asked me for a gift receipt or where was it purchased and obviously its a gift I wouldn’t ask for such questions when someone buys you something and was told they will not exchange it and they gave me some lame story about them not stocking it and the lady that assisted me first said no store has the item and when she asked her visual merchandiser about the item, the visual merchandiser confirmed that canal walk and waterfront has launched the item and they have it so she said she will do an audit refund so I asked her what is that she said its an investigation confirming how did the item lay in the customers hands. To my shock how come she say such it I mean if the item is launched in the stores obviously people will buy it.Woolworths is the typical and ****** company because they do not treat customers the say was and I have observed numerous times when buying something from then that when a white customer brings back something even if its worn out they never difficult to them. I will never recommend the store to anyone.