Bad customer service and Bad staff attitude !

I purchased 2 sale garments on 17/03/2021 from Rosebank. I went back to Superga Mall of Africa before dare of sale returns expiry date and was turned back for my refund as I was told store could not effect my refund as I didn’t have my Credit Card used for the initial purchase. Cashier even made a note on my original slip. I go back to the same shop today to be again turned back and told sorry there’s nothing we can do for you as the items are written off from the system and nothing can be done to refund me or even be given a voucher. The lady who handled this was Cleopatra and Tebogo who I am told was the the Manager there and the attitude in which she handled this complaint was very disappointing! No resolution to keep the customer happy but using a dismissive approach that says sorry can’t do anything - I’ve never heard of such nonsense in retail where I have an original slip with and the retainer is telling me sorry cannot do anything for you.

These garments aren’t worn and the fact that I’m told the store cannot honour my refund is day light *******!

I want you to get in touch with the store to immediately refund my credit card form this purchase or I am taking this policy to the consumer ombudsman as I will never accept this from a South African retailer.

Also - jerk up customer service training with your Managers and staff in handling complex cases as these guys had no clue what to do. I am 8 months pregnant and have no time to be shunted from pillar to post having to deal with your *********** staff you have in a department that’s meant to ensure customer service.

I do not want these garments - I will not use them I have your slip I want my money back!