bad Customer Service

<p>A friend bought me a gift card about a week ago in Cape town, i went to the Greenacres mall store, and shopped, when i got to the till to pay i told the lady i will be paying with a gift card , I've got the details on my phone, when it was time to pay the details were wrong i had to go to the customer service, when i got there i was told the person who bought the gift card needs to ask the store in cape town to fax the gift card details to the store i will be buying stuff from. The embarrassment of having to return things back, no one bothered to tell me this before or my friend when she bought the gift card. She had to go back to the store and ask them to send the fax of the details, now going back to the store again to get a gift card was also a mission, they cant locate the fax and when they finally did no one can explain why we hard to go through such a mission when before you could buy a gift card and send the receiver the details. Can you guys at least communicate this going forward its such an unnecessary hustle. I felt like i was claiming for life insurance!!!</p>