Bad customer service

I app**** for a store card I get approved , I call in to client services to follow up on how long the process will take the consultant tells me she doesn't know due to a backlog that's the worst thing to ever tell a client that you have no idea. I worked for wfs in New business you guys went down the agents don't care u can hear they just want u off the line, no offer to follow on the status, she even told me to resend a photo of Me holding my ID and one with a thumbs up and even it to *** za. This was on Friday u guys use to approve cards in one day and provide temporary buying cards .I'm disappointed can someone please finalize my application please.