Bad customer service

I have been receiving calls to say that my account is in arrears and I made an EFT on the 4th. I was told to send an email with proof of payment and I did that but it’s still not reflecting on my app

Today I just called and I was assisted by a rude lady that dropped the call while I was still explaining to her that it isn’t a problem with my bank and how this is affecting my credit score.

I understand that this could have been a system error but I’m very disappointed to have received such bad service from this lady . Firstly she sounded like she is sleeping *** sounding like she is eager to assist at all then after I explained my situation she said I must repeat everything that I said

After that she dropped the call on me 😳. Bad bad customer service.