Bad customer service

I have a issue (without going into detail) with woolworths that I'm struggling to resolve since the 14th of April 2025. I have called multiple times myself , I have send multiple emails, they have called me multiple times but everyone I'm talking to just promised that the is or either will be resolved. I have spend over R300 airtime talked for over 100 minutes to consultant after consultant to no avail. Woolworths does not , is not the difference therefore their ads are misleading abd I will also complain to the BCCSA