Bad customer service

I ordered clothing and curtains from woolworths online shop.

My package was delivered today, but two items I ordered and that are stated on the delivery slip was kot included in the package. I immediately contacted the service centre at the number given by woolworths per sms when they let me know that my package was to be deliverd today; there was no answer at that number.

I then googled customer services, got through to a lady explained my situation and then was cut off. She had my cellphone number but did not call back. I them phoned again, this time another lady answered but said that she had to out me through to a different department as she could not assist. The line was cut off once again. I am shocked at how pathetic the customer service is. It is almost impossible to get through at the call centre and then you are lucky if you are nog hung up on. Meanwhile I have mo answers and no explanation as to why I do not have the items that I have already paid for.