Bad customer service

Placed an order via the app for dash delivery on the 16th May as it was my friends birthday. Bought flowers , cake and a few other items. Upon my delivery I was very unhappy with the flowers as they were wilted and just not in a good condition in general. I called their customer service thrice , my airtime ran out on all 3 occasions as I had to hold for a very long time when the agent that picks up had to transfer me to Dash after picking up my phone . I then resorted to sending an email to the dash team as I had now spent over R100 on airtime. The dash team then got back to me on the 26th May after I had sent a follow up email asking why no one was attending to my case and their response was they asked for pictures and I had not sent them which puzzled me because on the initial email I had already attached all the pictures of the flowers. I then resent the pictures on the 26th May to avoid the back and forth. Today is the 14th June and no one has cared to follow up with me or my case to find out if u had received any assistance. I still have the flowers , how much they cost isn’t the issue the issue is the moral in which my case has been dealt with. My question is ; the person that was packing the flowers , would they have bought or taken those flowers with their own money? Any reason why the Woolworths team has not taken time to resolve my dissatisfaction as their customer ?