Bad Customer Service

I have just been approved on the Monday 17 August for a Woolworths Credit card, and I had done all the necessary applications with the Customer services, however I had given Fourways as my pick up point for the card, however upon approval on the 24 Aug that I can go on the 25 August to get my card and provide the ID and proof of residence, Fourways was Offline, I was told it is a Global thing, they don't know when it is going to come back online, I called them on Thurs 27 , they were still offline, i was told to come and try on Saturday, when i go there, they are still offline and cannot help, I call then on Sunday the 30 August , they are still offline and their IT is working on it , I then the Customer Services on Monday the 31 Aug spoke to Mahir, he stated that i can go to Rosebank or Sandton and fetch my card, I asked him if he is sure as i gave fourways as my pick up point, and do I need to call them , he stated no i don't need to call them he is telling me to go there , all they have to do was print the card, so i go to Rosebank and they cannot help me, this is very poor service from Woolworths and nobody returns my calls, i am constantly trying to get hold of management