Bad customer service

Hello Peter

On the 11th July 2024, I placed an order on Woolworth online shopping also know as Woolies Trolly Dash, my order was placed at 16h50 .My parcels were packed and left the store but never reached me,it said en route on the app. Till 5h45 wen I saw that my order has been abandoned by the driver,wen I called the store they said the driver couldn't reach me on my cellphone but I didn't receive any call nor a text. I then asked them if I can collect my parcel but I was told I can't because the money has been refunded back to me and it will take 5 to 7 working days. Am not happy with their service because no one called me to explain they waited for me to call and gave me false promises that they contact me but they didn't. I felt that they do not prioritize their clients, even their head office didn't care,the lady I spoke to even hang up while I was still talking.