Bad customer service

I called Woolworths Centurion Mall regarding a kiddie's dress. I was put through to Kiddies Department and I spoke to Maria Khulumo and gave her the dress description. She left me hanging on hold for 20minutes. I called again and when they called Maria Khulumo to come and assist the customer she never came and I was left hanging for 15minutes. I could hear the lady begging her to please come and answer the phone. I could hear people chatting but no one came to assist me. I then called again and spoke to Keketso Matenje and asked to speak to the store Manager and she put my phone on the side and left me hanging for 10minutes. I called for the fourth time and asked to speak to the Store Manager, Ranjan Naidoo and was told he/she cannot attend to my call.