Bad customer service

Really bad customer service i received from your keywest branch i went to the store to get my daughter some few things for the school vacation that they have tomorrow i was only informed of this last minute but because i had my woolies card i thought it was ni train smash i went to the store to get what i need for her when i got to the till the cashier rang up everything onky to find out her till roll was finished she then took a till roll feom the cashier nxt to her and unfortunately because i also bought Airtime it did not print i waited patiently while she was calling for someone to override eventually Nonhlanhla Msibi came and she told me because the person who authorises the airtime to be refunded they wnt be able to assist me i then went back to my place of worked and called Woolies customer service and was given ref no ********** ********** 188 within 2min of that call i was called to come to the store and i will be assisted i was told to come straight to customer service it was around 17h05 when i got to the store while i was approaching customer service i cud here them discussing how can i complain when even myself in retail then Nonhlanhla noticed me and said she here and they where like ohh do u have ur ID no apologies no nothing there was a older lady wearing sunglasses busy on the computer she then read my complain out loud to her colleagues without saying anything to me they kept disccusing me i then asked Margaret Tau the lady on the phone if she is still going to be long since m at work she jst gave me one look and said can't i c she's still holding the line eventually at about 17h40 she was done and now they tell me i mst go to counter and someone will bring the items they had taken back and that mean while the cashier can ring my Airtime while i wait i waited another 5 min and i eventually told the cashier to jst ring my airtime so i can go back to work of which she gladly did on my way out they started talking behind my back that i mst go vele they wanted me to wait till they close who the hell do i think iam reporting them iam honestly dissapointed by the level of your staff there and i will close my account due to this kind of service i have been a loyal customer for such a long time for me to get this kind of service just because i also work in retail it doesnt mean i mst except bad cuatomer service i can assure u u have jst lost a loyal customer my trasaction for today for that sale was around r500 myb you guys dnt need it to make ur guys sale but my daughter needed those things to go to school highly dissapointed