Bad Customer service

Saturday I went in to put in an application for an In-store card at The Glenn after having received a call from one of the companies that Woolworths uses to issue out cards. I explained my case to the consultant but he was unable to assist as the system was giving problems but did advice the he would give me a call which did not happen. So off I went to The Glenn to fill out the application form and I was told that Thobile will give me a call on Sunday. I awaited the call and today it is Monday and still no one has given me a call. I called the customer service department and spoke to Sihle I was extremely disappointed when she told me that the person dealing with my application is not in and would either be in tomorrow or Tuesday. My question is why was I not told about the process. I then asked for the manager and was transfered to the celphone department and when I asked for the manager I was told he was not there. I was then sent back to the customer service department asked Sihle why was I transfered to the cellphone department and she told me: "that is where the managers normally stand or hang around". I told her that she has wasted 5 min of my time and airtime insted of checking first. There was no apology throughout this ordeal. She then finally said she would check for the manager and took a futher 2 to 3 min to come back AND THAT IS WHEN I DROPPED THE PHONE. I AM SO DISAPPOINTED. ********** is my no if you guys are interested