Bad customer service

I had a very bad experience with the ompany someone called me in February &offered me a store card everything was fine &it went well i was given a temporary store card.on the 19may i called the customer careline number that i found online to apply a store card (where by a consultant on the phone did not specify that i had called the incorrect department i was supposed to call the Financial services number which he could have provided me with.)the gentlemen did a security check to confirm that all payments i've done are reflecting he asured me that the card will be delivered @ woolworths maponya mall within 7-10working days.However when i went to collect my card yesterday 04-05-2018 @maponya mall i firstly find out that i called the incorrect number (which i wasn't made aware of @ the time of the call)Then i was told that i had to wait another 7-14 working days for my card which was very frustrating because incorrect information was given ,i requested to speak to a supervisor who came with a sarcastic face who just brushed me &told me that i had to wait for another 7-10working days.You could tell that she was not even interested as she came with her friend to attend to me.She just told me that there's nothing she can do except that i wait for 7days &she said one of the guys from the Financial services will assist me then she went with her friend.io had to wait on a queue for the next consultant who then assisted me ,asked me what my querry was i told her (Yolanda from Maponya mall) who was complaining that her shift has ended &she went to the back to get information then came back &talked to another customer while assisting me which made me feel less important as the customer .we went to another pc where she had to call &apply for my card when we got the she took out her mobile phone &called someone from home to go &fetch her son for her because it looked like she was going to sleep at work(because she was helping me) i find the entire experience very frustrating for me as i felt that no one wanted to take responsability for my problem yes i understand that the problem started when i called to apply for the card on the 19May 2018 but i feel that as a business if a mistake occurs you should take responsibility not point fingers @ someone.The stuff @ that shop has attitudes.