Bad Customer Service

So my phone was ****** about 2.5 weeks ago while shopping at Woolworths Centurion Mall. I was pick pocketed and when I needed help from Security to try see footage from the cameras of where i was standing, they referred me to a Manager, think her name was Sonia(a white lady with brown hair). She advised they she couldn't help me and that there is nothing she could do, I would understand if there was a protocol to follow in this regard, maybe if you needed a case opened and warrant or so. Yes because i was still in shock and everything was still fresh, i though maybe the culprit was still in the store with me... I am not complaining that my phone was ****** in your store I am angry at the audacity that the manager had to tell me that they get 3-4 cases reported of such a nature reported and that they really cannot do a thing about it, I am appalled by the level of assistance she gave me, so if 3-4 people complain about their security, what is it that they are doing as a franchise. I am a Woolworths Account Holder and client and I expected so much from its employees, so we cannot shop safely and freely at your stores. i am really hurt. I just feel I had to raise it with you, even though there wasnt much she could do for me, the manner of approach should have been better than how it was handled.