BAD Customer Service

My WW card was lost and I blocked it on the 26th April and ordered another one. No one at Bedfordview told me anything about a temp card. Went to WW on Sat at Glenvista and asked to make a purchase - was told that I need a temp card to do the purchase but the person who has the key to the safe had left for the day. Lerato called Colombine square to check if they could help me and was told I could go there for help. Got there and was told that I couldn't get a temp card if my card was lost which is part of the WW process that Lerato seemed to have no knowledge off. I was later told that my card has been issued and was at Bedfordview