Bad customer service

Me and my hubby went to Woolworths at Festival mall 2 weeks back and he did a laybye and on Wednesday this week I went there to collect the laybye but I was told that if I didn't have his ID I can't take out the laybye because it was created by him its either he takes it out or I must have his ID, fair enough I said ok I will bring his ID as his working out of the country this week then today I go to Woolworths to take out the laybye I get a new story that I can't take it out on his behalf he has to be the one taking the laybye out, how is that possible because I was here during the week I was told to bring his ID for the laybye and im from work at Boksburg so I wasted my money coming to Festival mall for nothing why didn't they tell me this on Wednesday since I was there in store, this s so irritating even worse they went to call the manager by the name of MPHO BOSOGA who was not even interested in what i was saying! Since it was not my fault that one of their stuff member gave me wrong information I asked her so I must go back again without the items and she just said yes and left me there on the till point, so I want to know what is that??? I had my work uniform on and the way Mpho treated me i felt she took advantage because i work for retail so i was supposed to understand just like that and that is so wrong I mean as manager she was supposed to help me as a customer and deal with her stuff im so disappointed as I always shop at Woolworths in Festival mall but the customer service I got today was so bad they must sort out their stuff because I'm using money doing up and downs for nothing because of people who can't do their job properly.