Bad Customer Service

<p>I ordered Easy Care Waistcoat on Woolworths online on the 18 July 2017 with order number o ********** 10. I confirmed delivery date as for today 24 July 2017 for 10am - 1pm. Seeing that its already 11.27am and I havent received any call nor message for dispatching the product, I called ********** 987 and spoke to the Customer Care Agent (name reserved but can give if necessary) who confirmed that they do not have this product on stock. I asked why I was not contacted the time they were processing orders because somebody should have picked it up and give me a call. She advised that its terms on conditions that the if the stock is available you will receive the product. To me, I find it as Bad Customer Service, I believe there should be somebody resposible for updating the website, what about other people whom are still waiting for their orders? It is so easy to say I must give you guys my card number so the bank can reverse my money but what about my time wasted waiting for nothing. This is not on. If I never took initiative to contacted I would still be waiting for NOTHING!</p>