Bad customer Service

<p>I paid up my account on the 22 May 2015, and received a paid up letter. From then till Today Woolworths has not closed my account like i asked and did not update my bureau profile. But when they want their money they are on the phone 24/7 to ask you to pay. I sent an e-mail on the 06/07/2017 to ASK them nicely to close my account AGAIN and update my bureau profile AGAIN. Nothing happened i phoned Thursday 13/07 and had to hold on for 35min so they can transfer me to the correct person. I phoned on Friday 14/07 AGAIN was put on hold for 40min just to be told that my request went through to them "dont know who them is" to update my Bureau, Shamira asked me to please phone monday. I phoned today they only sent my request through this morning at 07:50 - Now my question is why does it take WOOLWORTHS 2 YEARS TO CLOSE MY PAID UP ACCOUNT LIKE I ASKED AND UPDATE MY BUREAU PROFILE. Why do i have to phone for them to do their job.</p>