Bad customer service

<p>I bought a bag at Woolworths V&A store and the slip wasn't printed correctly so that gave me an A4 page that confirms purchase( all the details) and told me that they use this receipt when there is a problem with slip printing as they are unable to reprint the original slip. This page was signed and the employment number of the person was on the page as well and they confirmed that I could exchange or return at any Woolworths store using this page. I went to Woolworths on Aderely street Cape Town, to return the bag but they refused. One manager(Widaat) said they would call the store to confirm but the other 2 managers (Vuyo Mabaza and Abby) told me to go back to the store I purchased the bag from. They were extremely rude when addressing me and I was disgusted with the level of service and the lack of respect I received. I think the disrespect I was received was because I am a black women, and I know these are not the values Woolworths and its employees uphold. I am extremely disappointed at Woolworths and these employees and I do hope that they are dealt with accordingly as I am a Woolworths account holder and supporter and it would be a shame to lose a customer like me. </p>