Bad customer service

I'm sorry to hear about your experience. Here's a draft you could use to convey your complaint:

--- I'm writing to express my disappointment with the recent delivery I received via Fast Way Couriers, organized by Woolworth.

Firstly, the service provided by the delivery personnel was substandard. The driver was impatient and displayed rudeness during the delivery process, which was highly unprofessional.

Moreover, upon unboxing the items, I discovered that a Country Road cup was delivered broken. Additionally, there were items included in the package that I did not order—specifically, a LANCÔME test serum, BVLGARI LE GEMME test perfume, and La Cuesta belle L’EXTRAIT test perfume.

I am disappointed by this experience and the condition in which my items arrived. I kindly request your assistance in rectifying this situation by either replacing the broken item and arranging the return of the incorrectly delivered products or offering an appropriate resolution.