Bad customer service

<p>I have been trying to receive a settlement letter for the past 3 weeks now to pay up and close my woolworths instore card .My account as been handed over from woolworths to their assisting company MBDSC making numerous phone calls and instore queries no one is helping me but every day i receive threating emails and sms's even though when i call in to sort this out people are dropping the calls not calling me back and just plain pathetic service..... </p>