Bad customer service

Woolworths is a household brand which I simply adore . But sometimes they don’t keep to their word which is disappointing. Their prices are not the cheapest. But quality is fairly good . I called them this week to complain that I just bought bananas and they all rotten. They told me to WhatsApp them a picture of the rotten bananas and haven’t got back to me or looked at my message !!!! So disappointing