Bad Customer Service

My first call the switchboard was friendly and assistful, he transfered me to the food department. I requested they check for me if the Rainbow Cake 1kg is in stock, i gave the option to provide the product code and stated i will be coming by 5pm to pick it up if ots available. The lady said i should hold she will check. She kept me on the line for 30 minutes, i heard them speak and also laughing at the fact the im still holding. They droped the call after 30 minutes. I called again, the switchboard transfered me, they sent it back to switchboard. Then when switchboard sent it back they declined the call.

This is Woolworth Greenacres