Bad customer experience at Woolworths

I bought a Gucci perfume on the 12 Jan 2022 for R1,6695.00 cash.Then after using the perfume I realized that I cannot smell the scent then I went back to the store on the 15 Jan 2022 and had to explain to four sales agents which thew first two also said that the scent was different because they know that this perfume is strong and draws attention when put on.THen the fifth person I spoke with was the manager who explained that the supplier does not work on weekends my issue will be attended on Monday which I understood.But my problem is that to this day I have NOT received any feedback whatsoever from woolworths and is more than 10 days already.Why must I struggle to get value for money,and I do not even want refund I want exchange