Bad Customer Experience

I'm really not impressed with the level of service I received from one of the woolworths consultants, 1st of all my debit order did not go off on the date I requested & then I called in to try & find out why, as it unpaid .. she told me it does happen sometimes . The next thing was ok maybe I should get banking details & account number and I will make the payment manually..no apology for woolies that did not collect on the date I requested as well as for the fact that I have now an unpaid debit order on my account. The line was very bad. there were times where she was there & times where it was just silent .while speaking the line cut. This personal did not call me back as security check was done, nothing at all..The next thing I went online submitted a query no response. This is really frustrating & service is pathetic.The worst for me is I'm calling to rectify woolies mistake ...no words.. really