BAD Customer Care / Accounts Department

Woolworths are charging high fees per month but the service is bad of the customer care and collections department.

I opened my account in October 2024. They said I must use my virtual card on my cell. It went well. After a month the virtual card does not work anymore. So I waited in store to have it sorted out. They gave met a temporary "card" looks like a till slip valid for 30 days, end of December 2024 I still didnt received a original card. They constandly phoning me for payment and I had a foot operation in BOTH my feet, and where not able to drive or walk but STILL they phoned me daily to give a date to pay. I said to them over and over again I cannot predict my recovery of my feet and I have NO one that can do it for me, and only having cash on me made is worse. And yet they still phoning me daily without making notes on the system. Mind you they said the calls are recorded. In January 2025 I gave the once more a piece of my mind on the card and they let me know at my store that my card arrived. I said thank you. My pens in my feet where taken out Friday, 31st of January 2025 and I went to the store and paid any amounts owing to then upon collecting my card. The lady said only that I would proof my identity as it is a new card. Today I drove 100 km to a Woolworths branch to purchase a dress which only they had my size of. At the pay point my sale was declined on my card. They phoned customer care, and they informed that I have a block on my account and my payment is outstanding. I said to the lady over the phone at the branch that I paid everything yesterday, and she said the department that lifts the ban of the account is only available Monday - Thursday and she cannot assist. I said I have the proof with me to show that I paid and she said it does not reflect on the system and have to wait 2 - 5 days to reflect. What nonsense is this as it was suppose to go off immediately off my account. I had to leave and return 100 km back home without my purchase. I was humiliated and so disappointed in the customer care and the way they are handling my account.