Bad consumer helpline from Woolworths and service

I purchased a 450g Greek Salad from the Woolworths store in Westgate Mall Mitchell’s plain, on the 30th October 2022, I then only wanted to eat it with lunch the following day , when opening the salad I found horrible lettuce most of it been the stem of the lettuce also leaves that where slimey absolutely disgusting, I then called their consumer helpline on the same day to complain about this , I was advised that someone would make contact with me about this and was requested to send an email with all images of the salad which was done on the 30 October as well , I received a reply from them again saying someone will contact me , a week and a half later I again sent a follow up email and now it’s 3 weeks well going into the 3rd week and still no call This is really bad and they are well known for quality food and service which clearly has fallen I would not recommend buying salads by Woolworths due to this and my whole experience and again no one from the head office has contacted me as I was informed