Bad claim service

What bad service, i have been retrenched since March this year. Always been a loyal customer. Since march sending all my insurance documents to cover my payments. Then they told me Fusion is taking care of my claim. What nonsens if anybody was taking care of my claim it would have been sorted. I wouldn’t receive calls or sms on a daily basis. Also not have to send documents as per the request of Fusion and Woolworths on a weekly basis. I will never in my life have an account with you guys again and i have made sure my family and friends are aware of your service.