BAD BAD SERVICE

I settled the outstanding balance of R87 on my store card in Sept. 2020 . Because I no longer got statements from Woolworths, I never realized that ridiculous fees are accumulating against my account and that I had to close my account, until.......I started getting harassing calls from people (VVN) saying that my account has been handed over for R157!! The kept on explaining that I've settled my account and the only reaction I got was that I need to pay this R157. VVN would call me on average 5-6 times per day. I eventually got so fed up and after calling Woolworths several times and visited there store in Centurion Mall, that I paid the amount of R157. The gentleman at Woolworths I spoke to last week Wednesday (19/5/2021) said I need to pay the outstanding amount before they can close my account, and that I should call them on Monday 24/5/2021 to request a paid up letter and to clear my credit record. After numerous failed attempts to speak to a person willing to assist, I was now told that I need to speak to VVN. They cannot transfer me to any of the people I'd spoken to before as everyone is still working from home.