Bad bad experience

On Sunday the 27th my husband said I must apply online for a woolies account. I did the whole process and the account was approved we just needed to go to the nearest branch which is Mall @ carnival. The service was very very bad. I don't know if the ladies that help was just trained to deal with customers bud as we all know most not everyone know the details and when they phone and the consultant on the other side ask him his details and he ask me to assist he and I was treated as **********. The looked at as and one of the customers in the que ask if he can assist because of the treatment that we got from them. The eventually after an hour and a half give him a paper that is apparently a temp card. And told us we can go. After we left the store he recieved a call from the call center only to find out that the piece of paper was bloked that was issued out by the lady at the mall@carnival branch. I do buy a lot from woolies but I think the treatment we got was unprofessional and there was no training given to there staff. We can't apply for new id's because the service is even bad by the department. My experience was horrible to say the lease and I would not recommend woolworths to anyone.