Bad bad bad service for online order. DISAPPOINTING!

I am very VERY disappointed in your online delivery service and I want to be contacted by someone senior today!

I placed an online order on 27th September, for 4 items thatI needed for my baby and I used the online delivery service because I am not by the means to get to a woolies food store. I waited the whole day and then eventually decided to contact your online shopping call centre after 3pm on Wednesday who then advised me that they cannot pick up my order number #O***. They then transfered me to another department who then tells me that there was a glitch and the order was not captured and that within 48 hours the I.T will ensure that my money is refunded.

It is Tuesday today and I have not received my money back.

1st of all, why do I have to reorder when you have already taken my money?Why could the agent that I spoke to not ensure that my items are out through again so that I can receive my delivery but instead I must wait for my money to be refunded?

Woolworths is quick to take my money but yet this is a fault on YOUR SIDE and you cannot refund my money back as quick as you have taken it?

Why have a online delivery service if your service is this bad?

I am waiting for my money to be refunded so that I can buy what I need to buy for my child. This is really disappointing and this is really bad service.

I am not at all impressed with Woolworths online and I want someone to contact me today and assist me.