Bad Bad bad service

<p>My husband bought a yoghught at Engen r21 and when he got home i found out that he bought a fat free yoghught. we decided to take it back later in the afternoon when we got there and the Manager MATHEWS MUNZHEDZI came, i wonder how he made it to management. So he told us that he refuses to exchange it for us because it has lost a chill something {track or sequence or something to that effect} . He was very disrespectful and I asked him , if you have it in writing somewhere for us customers to know about this chill sequence or whatever it was he said must use common sense because it is a dairy product and then he includede all th petrol attendants to the conversation and told them to take back the product we wanted and continued to be rude. I am extreemly angry and i want my money back including the petrol I am going to have to use to go back there to get it. its my money, I am a customer, I have worked with customers a long time both internal and external and his is kaak. I also want an apology for being so disrespected. HE NEEDS TO GO BACK TO TRAINING TO LEARN HOW TO TREAT PEOPLE. </p>