Bad Attitude, Customer services

On the 24th March, I complained on Woolworths SA Facebook page regarding bad service at Woolworths Somerset Mall. on the same day I received a message that I must provide my contact details which I did. On the 25 March I laid another complaint. on the 27 March I got an inbox that I will be contacted. On 30 March I reposted both my complains and submitted photos. on 31 March Woolworths sent me a reference nr *** and that management will be in touch. Today is the 6th April and no one has contacted me yet. Why??? I don't have a Woolworths account whatever I buy there is cash. I bought a bag at Woolies and two weeks later the stitching came lose. I tried to return the handbag and was not allow to exchange it for the full amount as the bag was mark down even further.