Bad Attitude and Repulsive Customer Service

So I have purchased one of the Pomegranate Juices from Woolies, after having a few sips, I closed the bottle and dozed off. I woke up the morning and headed to work leaving the bottle of Juice in my room. After a long day at work, I come home to find the Juice all over my carpets, walls and bedding. I immediately attempted to clean the mess and I had contacted Woolies regarding this. I had given them, all the relevant information however, I am utterly disgusted by the fact that I am yet to receive feedback or an apology. I keep on receiving the excuse that, it is under investigation by the food technologist. However, their ignorance lost themselves a loyal customer. It is evident to me, that Woolies no longer cares about their customers.