Bad attitude and Managers siding with staff

I received a Festive Cheese Platter for Christmas. I do not eat cheese so I decided to return it (not for my money back but merely I swop or a voucher. This Christmas product expired on Christmas day which was suprising as it gave me no time to make a plan with it. I explained my situation to the attendant who was rude and condesending and accused me of breaking the cold chain. I asked for the supervisor, the attendant went off for about 10 min and when she came back with the supervisor we did not have a chance to tell our story as the attendant had already told the manager exactly what to say. <br> <br> I then asked for the manager, who came with a attitude worse than the 2 previous staff members. I explained that the only time the cold chain was broken was while we were waiting for the staff to come and attend to us.<br> She would not hear anything and stuck to her original argument.<br> <br> Needless to say we left with the cheese platter, it seems the days where Woolworths bent over backwards for customers (or at least treated them with dignity and respect) are sadly over.<br> <br> The customer service at Woolworths has gone down so much, now I will think twice before dealing with Woolworths again.