Bad attitude and horrific customer service

I'm very dissapointed with the service I'm receiving from Woolwoths, I bought shoes in October and I was not happy with the quality and I went back to them to explain my concerns and the manager that was on duty was very rude and he told me that there's nothing they can do to help me. I was so upset because I waited for him for a long time because they kept on calling diffent people and refer to them as managers.I did not expect the kind of service and attitude I received from the store then I informed him that i will have to call and report the matter to their head office and he said I can do it. On the 28th of November I called their call centre and logged the complaint, I received the ref number but till now I'm still waiting for the feedback, I called again on the 9th of December to follow up and they promised to call gain but they did not. Today I called agained and I was transferred withou getting any help. I have really ran out of patiencewith Woolworths. I can't believe that I paid for the cheap quality goods and now busy waisting my resources to call and follow on my complaint. The service is horrific from such a well known brand