Bad Attitude and Billing

I always shop at Woolies, but was a bit of a crazy week so I decided to place an order online! Woolies there and then reserved an amount of R1 116, which was fine. I then received a call saying a few items I ordered were out of stock. I told them it was fine. Then I was debited an amount of R966.84. I thought that the R1 116 would have been reversed but it was not. I then called the Woolies call center. I then dealt with one very rude woman, (if you can call her that) after trying to explain what happened she kept telling me I was wrong. I told her I could send her proof. Her response was BEEP BEEP BEEP. Thats right she hung up on me. Order Number: o***. I have never had such rude service in my life! Please also keep in mind on the 01st of June I sent a mail with everything attached to [Email Removed] and no one has come back to me!