Bad attitude

I just called woolworths to request that they do not process my debit order on the 26th of the month, but rather on the 27th (as per our agreement) or any day after the 27th.<br> <br> A female called 'Misa' took the call (***). After I explained that the debit order cannot be processed on the 26th as my salary will only be paid on the 27th, she advised that I make a cash payment if the debit order does not go through.<br> <br> As I was explaining that that would not be appropriate, as the late payment will be registered on my record, she put me on hold without any warning, and the call was then answered by someone else who was not aware of the issue.<br> <br> This is terrible service. Unacceptable!!!<br> <br> Can Woolworths please employ competent employees to appropriately address customer queries.<br> Can Woolworths also deduct my account on the 27th of this month or after. Not before.<br> <br> Regards,<br> Mbali<br>