Bad attitude

I bought a shirt in Canal Walk friday night 19/2/16, when I got home the shirt had a hard tag. I was extremely annoyed and inconvenienced by this because I wanted to wear the shirt on Saturday morning. I called them on Saturday morning and I spoke to a Ryan, I unfortunately didn't get his last name. He apologised for the experience and offered to get someone from their Claremont branch to remove it for me as it it nearer to me. He told to go to Vincent Titus when I get there, he told me that he would ask for my till slip and take the till operators name. In Claremont, Vincent never came to me. He exchanged WhatsApp messages with the guy I asked to find him for me. Messages were taking 2-3 minutes to be rep**** and I was standing like a fool next to this guy. I ended up lashing out at this guy because I had to tell him my name and he would text Vincent, after 2 minutes Vincent would reply to ask why I want to see him . I said I was sent to him by his colleague Ryan from Canal Walk. He would reply after 2 minutes to ask in connection with what. I wad very angry by what he did. I never saw him, he never took the till operator's name, which is Tamara Siyo.