Bad attitude

I am writing to you today to explain about a bad experience I had at Woolworth Kollonade (customer services ) while I busy making an exchange on clothes . It was appalling to witness an employee by the name of Jan Buta (a guy light in complexion ) of such a respected company to behave in such a manner. I was making an exchange on clothes however the clothes were a lay bye at another Woolworths, but due to size's I had to make an exchange and get the correct sizes ,Jan Buta was rude to me as he assumed that I was making a refund and saying Woolworths does not make refunds on lay bye’s or exchanges, he was not sure of his statement as well as I told him I was there the previous day and I got help with the very same transaction .When he got the clarity from the manager that they do make exchanges he did not even apologize to me as he assumed I was there for the money .I was both disappointed and shocked to have been treated in this way and believe you should be aware of your employees actions . I trust that this is not the way Woolworth does business and that you will mention my concern with Jan Buta about the incident. I am open for discussing the matter further and should hope that you will prevent this incident from happening again. I look forward from hearing from you.

Sincerely Ofentse Motlhamme ********** 600