Awfull customer service

<p>I opened an account with woolworths Oct 2015, after which I made a query with a debt review company which never took place. I sent woolworths e-mails on numerous occasions to update my account as I am "under debt review" on their records. have never received an e-mail or statement or phone call regarding my account untill now where they said they are handing me over. I requested a statement more than 48 hours ago where someone from woolworths also phoned me and i explained to the lady that I need a statement so that I can make payment. She confirmed my e-mail address etc. I STILL haven't received my statement as yet. Of R90 used last year I now owe them R300. Who's fault is it that I never received any documentation regarding this account? I am in credit control myself.</p>