Awful service after woolworths cancels debit order

I have always had a debit order for my woolworths account (which i probably use once in a year if that). Imagine my surprise when I call them to ask for a replacement card. I get told no card can be issued as account in arrears. OH REALLY?? I demanded immediately to be told WHO AUTHORISED to cancel the existing debit order, as I never did.<br> <br> I called FNB who told me that WOOLWORTHS cancelled the debit order - and the last payment taken was 2 December 2014. So WHY did I have to find this out by calling them, and where is the customer service?? <br> I have now dealt with 2 people in Woolworths - PATHETIC doesn't come close. One has even told me that I can make arrangements to suit me to pay??? PATHETIC. It's a debit order for R45 odd rand a month, do me a favour!!!<br> <br> I will not pay any interest on THEIR MISTAKES, and God only knows how this will get sorted as they are all very useless at the help centre.<br> <br> BRANDFAIL WOOLWORTHS.